Frequently Asked Questions

Orders & Checkout

How can I cancel my order?

You can cancel your order within 24 hours of placing it by reaching out to our support team.

Can I change my order information?

Order details can be updated within 12 hours after the order is placed.

What if I need to change my billing address?

Once the purchase is completed, we cannot accommodate changes to the billing address.

Shipping & Delivery

Where do you ship from?

Orders are fulfilled from various locations, primarily within the USA.

When will my order ship?

Orders are usually processed within 1 to 3 days after payment confirmation.

How long does shipping take?

Shipping times typically vary from 5 to 20 business days within the United States based on the selected shipping method.

Returns & Refunds

How do I start a return?

To initiate a return, please consult our Return Policy for comprehensive instructions.

What is the refund window for returns?

You can return items within 30 days of delivery if they are defective or damaged.

How long does it take to receive a refund?

Refunds are issued once the returned item is received and examined.

Payments & Security

What payment methods are accepted?

We accept payments through PayPal.

What currency do you use for transactions?

All transactions are processed in USD.

Contact

Email: support@metromuse.shop
Address: 1033 Daisy DR Temple, PA 19560, USA